EA
Customer Care Executive
Noida, Uttar Pradesh
0–5 yrs
Full-time
2L – 6.5L INR /year
Required skills
About this role
EaseMyTrip is hiring Customer Care Executives to assist customers with travel-related queries and provide a smooth booking experience across flights, hotels, trains, buses, and holiday packages.
Key Responsibilities:
Handle customer inquiries through calls, emails, and chat.
Assist with bookings, modifications, refunds, and cancellations.
Resolve customer complaints and escalate complex issues when required.
Record customer interactions in the CRM system and follow up on pending queries.
Coordinate with internal teams to resolve customer issues.
Follow company policies and meet customer service quality targets.
Eligibility Criteria:
High school diploma; a graduate degree is preferred.
0–3 years of customer service experience preferred.
Good spoken and written communication in Hindi and English.
Basic knowledge of customer service software and CRM systems.
Willingness to work rotational shifts, weekends, and holidays.
Key Responsibilities:
Handle customer inquiries through calls, emails, and chat.
Assist with bookings, modifications, refunds, and cancellations.
Resolve customer complaints and escalate complex issues when required.
Record customer interactions in the CRM system and follow up on pending queries.
Coordinate with internal teams to resolve customer issues.
Follow company policies and meet customer service quality targets.
Eligibility Criteria:
High school diploma; a graduate degree is preferred.
0–3 years of customer service experience preferred.
Good spoken and written communication in Hindi and English.
Basic knowledge of customer service software and CRM systems.
Willingness to work rotational shifts, weekends, and holidays.
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- Location
- Noida, Uttar Pradesh
- Type
- Full-time
- Experience
- 0–5 yrs
- Salary
- 2L – 6.5L INR /year
- Posted
- Oct 19, 2026